JetBlue Runs an Interesting and Successful Twitter Promotion
In the social media world, it is so important to try to do things that haven’t been done before. Why? Well, since social media is so new and the applications of it have not even begun to be thought of yet, you must be a risk taker by default to see if it will work for you and your business. We hear more about social media flame-outs, which I attribute to our human nature to feel that news is mostly negative. Fortunately, there have been some risk takers that have had success worth discussing.
This week, JetBlue ran a very successful campaign in New York City. How do we know it was successful? No one was hurt, no one is really complaining, and it got some press. While many in the social media world would use other metrics, I think these are pretty darn good.
So what did they do? They gave away 1000 round trip tickets in three locations that required people to follow their "guidance" on Twitter to know where to go and what to show up with. This is where the "no one got hurt" part makes sense, huh?
It was apparently one step short of a cattle stampede when low-cost airline JetBlue used its Twitter account to announce that, as part of its 10th anniversary celebration, it would be giving out about a thousand free round-trip tickets at three undisclosed locations in Manhattan on Wednesday.
"One of the things we knew was that people were just going to follow us," JetBlue public relations representative Morgan Johnston told CNET, relating anecdotes about one woman who claimed she sprinted in heels from midtown to the Financial District (one of the giveaway spots), people chasing the JetBlue team in taxis as they left one location to head to the next, entire offices clearing out when they heard that one of the ticket giveaways was nearby, and a cab driver who left his passenger behind in order to get out and claim a ticket. "It was like the Pied Piper of Hamlin."
Once again I reiterate: no one got hurt. I have to admit that if I was responsible for this kind of promotion that caused mini-panics in offices and a run on taxi cab fares in NYC, I would have some concerns. Fortunately for JetBlue, this one worked well, and I tip my cap to them.
So, would you have the confidence to give something like this a shot? Of course, it would be best if your business lends itself to this kind of reaction. If you are selling pipe fittings in Peoria, you will need to tweak the concept considerably.
This is the fun of social media, though. There is a chance to do things that have never been done before. As people begin to experiment more and more, it is likely that those with jangly nerves need not apply.
What do you think about JetBlue’s "event?" What could you do that would cause a stir and make the cash register ring?
Possible Outcomes Of The iPhone Becoming A Non-AT&T Exclusive
The folks at Apple just need to wake of in the morning to create news of all sorts that could shape the online world in many ways. First, there’s the talk about some profits in Q1 that would make any company happy (The company posted revenue of $15.68 billion and a net quarterly profit of $3.38 billion, or $3.67 per diluted share). There’s all the hubbub about the announcement of their new tablet device on Wednesday which is apparently the worst kept secret in quite some time.
Now comes the rumor that in the next 18 months the iPhone should be available on most major carriers thus breaking away from its AT&T exclusivity contract (read: stranglehold) that has been the bane of many iPhone users existence. If this is truly the case then there may be some considerable change on the Verizon, oops, I meant horizon.
This makes sense for Apple since the other rumors are that Android devices are a real threat to the iPhone dynasty. eWeek reports
Is Jan. 27 the day Apple introduces its anticipated tablet — and AT&T’s exclusive relationship with Apple’s iPhone comes to an end?
According to Hot Hardware, which cites an “inside source,” the latter is seeming likely — though news of which additional carrier or carriers will gain access to the iPhone is still unknown.
Verizon Wireless has been rumored for some time to be on line for an iPhone — a scenario that analyst have called a positive one for Apple — while others have said that Verizon may also be first in line for the Apple tablet.
The move would entail Apple releasing either a CDMA-based version of the iPhone, or a single, updated iPhone that could run on both networks.
No matter what the scenarios that are played out there are plenty of people who are right on the edge of moving to some Android device but have been holding off in hopes of the iPhone escaping the bondage of its AT&T deal. Everyone wants to see it happen except, of course, AT&T. Whether the network criticisms of AT&T are real or not there could be an exodus to other networks if the iPhone can be had someplace else.
For me this may delay my plans to move away from the BlackBerry to an Android device on Verizon. This kind of a result could be just as much of a reason for Apple to make this happen than anything else. If they could slow the adoption rate of the Android smartphones with just the prospect of the iPhone showing up on other networks then that in and of itself is a victory.
So if you are an iPhone user would you jump ship to get on another network if the iPhone were there? And for you folks like me who are not currently an iPhone user what are your plans for the next smartphone you purchase?
If this happens then this should be very interesting for everyone from users to marketers. Your take?
Using Social Media To Get Work
If you prefer to live in the real world you will agree that the job situation in the US is not getting better any time soon. If there are any political pundit types out there who want to duke it out about the what’s and why’s of this situation that’s fine. I’m just stating a fact.
This reality of the times we live in is played out all the time across social media channels. In particular, LinkedIn is the recruiters haven of social media as headhunters who collect connections like the business version of baseball cards. Collect’em all and trade with your friends who need a new VP of something or other. Hey, I’ll trade a VP of Biz Dev for two Directors of marketing!
Of course, you can’t expect something as current and pervasive as extreme unemployment to escape the grip of Twitter. The social media powerhouse is still figuring out those revenue thingys while other are using it for more and more practical purposes (that generate a penny for the company).
The newest is TwitJobSearch. We learn more from the New York Times technology blog Bits.
In the last month, 340,000 jobs have been listed on Twitter, said William Fischer, co-founder of WorkDigital, which created TwitJobSearch, a site that searches Twitter for jobs.
The latest tool that job hunters can use to find openings is called JobDeck, a new product from TwitJobSearch and TweetDeck, a desktop Twitter application.
TwitJobSearch scans Twitter for job postings by paying attention to the context in which employment-related keywords appear. For example, if a Tweet links to a story about the construction industry losing jobs, that should not show up on the list. If a Tweet says there is a job listing for an assistant to the vice president, the search engine needs to categorize it under openings for assistants, not vice presidents.
There are many early success stories in using Twitter as a job search tool and recruiting tool. JobDeck even pulls job listings from LinkedIn. This all makes sense especially of you are looking for some help with social related activities since those using the service are already at least on the platform. It doesn’t stop there though as the opportunities for many different jobs are popping up on Twitter.
The article gave this quick sketch of a real success story.
On Jan. 7, Richard Barton, chief executive of the real estate Web site Zillow.com, fired off this Tweet: “Greg Slyngstad & I are cooking up a consumer internet startup. R U our founding CTO? Seeking smart, passionate team-builder.” (Mr. Slyngstad and Mr. Barton helped start Expedia together.)
“We were deluged with résumés,” Mr. Barton said. “It’s the most powerful recruiting tool I’ve ever used.”
He has also hired three Zillow employees using Twitter, including its new marketing director. Mr. Barton says Twitter is especially useful for job announcements because, unlike e-mail, recipients do not need to respond unless they are interested in applying or know someone who might be.
So if you are in the market for a job or are looking for new job opportunities don’t discount Twitter as a great resource. Just be ready to make that first impression in 140 characters or less.
AOL Loses Key Staff After Short Time Away From Time Warner
So you are the new unencumbered AOL that has pushed its ship away from the Time Warner dock back in January. You are underway on a new journey that is supposed to reposition the company and put new life in the once iconic running man’s engine. In order for that to happen one would suspect that having the right people on the ship who plan to stick around would be the goal. Well, if that was the goal someone needs to make some new ones.
Yesterday it was announced that AOL’s CTO (chief technology officer) was getting off the boat. Considering that this journey isn’t even two months old yet this is not the kind of sign investors and others would like to see. All Things Digital tells us more
While AOL denied a report last week suggesting that CTO Ted Cahall is leaving, he actually is, um, leaving.
Oops!
Sources at AOL said the company thought Cahall was staying when it issued a statement saying he was not leaving. Cahall apparently had other plans.
Part of my job here at Marketing Pilgrim is to interpret news events. I do this from the point of view of the “everyman”. In other words, I am a regular guy like many who are readers here. So here I go with my opinion on this kind of a move at this point in time of the development of AOL as it moves into the future: OUCH! That’s gonna leave a mark.
Either something is seriously wrong there or, I don’t know…… you tell me. This is not a good thing to have happen and one has to suspect that we are not going to know just why this happened. The official word to employees from the main C-level guy at AOL, Tim Armstrong, reads like this.
Ted Cahall took on the role of CTO after I had asked him to move into that position from a broader business role at the company. Ted is the person who drove the complete replacement of our publishing systems and took AOL deeper into open-source technology, among many other accomplishments. We all owe him a debt of gratitude for the work he has done. Ted has decided to move back into the business side of technology and feels it’s the right time to move on from AOL. Ted has been a strong leader at AOL and agreed to transition the company to a new CTO. We are aggressively searching for a new CTO and we believe AOL is a very attractive opportunity for the right candidate.
Armstrong has been the CEO for less than a year and one of the guys he asked to move into this position has jumped ship. To make it even more odd is that AOL was denying this was even happening right before Cahall made his move.
You don’t need to be a rocket scientist to read between the lines here. So for all of you CTO types looking for your next gig, Tim says that AOL believes that it is a very attractive opportunity for the right candidate. I guess Cahall wasn’t the right one and one has to suspect that anyone who steps into that role in the future has a soft spot for Kool-Aid.
Yelp Adds ‘Check-Ins’ To Reviews
The review site Yelp has been interesting to watch over time. It gets a lot of interest from different businesses like Google who was interested buying it. Then it gets more investment from VC’s when those deals don’t pan out. It has been vilified for business practices and then has worked to make the service more ‘balanced’ as well. Regardless of your point of view of the service it certainly has established itself as the leader in the small business online review space. This month’s Inc. magazine’s cover story is on the service (take note of the what not to do story that opens the piece ….. creepy.)
Now Yelp is looking to make the service even more interesting by adding a location based feature that allows reviewers to show how many times they have “checked in” to a location that they have reviewed. Mashable tells us more
Last week, the battle for your check-ins took an interesting new turn as Yelp rolled out a set of location features for its iPhone app. Today, Yelp’s expanding the feature to include check-in information alongside user reviews on its website.
With that small step, you can see exactly why check-ins are such a big deal for Yelp and a big threat to upstarts like Foursquare and Gowalla. We’re told that Yelp just passed nine million reviews, and now, with the ability to connect check-in data to individual reviews, the company is hoping to add further credibility to its users’ ratings.
According to the article this feature is only available for iPhone apps but versions for Android, BlackBerry and the like are on the horizon. Here’s a look at how these check-in appear in a review.
They also show up in a user’s profile by their reviews. This is important because it gives some level of participation to the site by giving users the ability to add more depth and credibility to their reviews if they have repeatedly “checked in” from that location.
Mashable’s Adam Ostrow makes an interesting observation about this feature as it relates to the level of competition this service could provide to a much smaller high flyer of late, Foursquare, which is a location based ‘game’.
……..the most interesting aspect of Foursquare is not the game, but seeing where your friends are, and Yelp’s doing that too. Given Yelp has a big headstart, it’s hard not to see it representing a big threat to the startups — though Facebook and its expected location features still loom large as well.
I am not a participant in any of these location-based activities personally. There are a lot of reasons for it and I explain a few here. Whether I use it or not though is obviously not the point. There appears to be a real growing wave of moving toward filling this apparent obsession of knowing where everyone is at all times and letting them know where you are. It’s like a location tweet of sorts.
As marketers, there could be tremendous value that will be discovered with time. Who will be the players that really take advantage of it and allow themselves to ‘stub their toes’ early on in the ‘monetization of location’ game should be fun to watch.
Are you seeing any real effective early adopters marketers who leverage location based services out there? Do tell.
Coca Cola Teaming Up With Posterous For NCAA B-Ball Tournament Event
When I saw this ‘announcement’ I really wanted to check into what was going on because it involved a brand I have been a lifelong fanatic of (Coca Cola) and one that I have recently started to really enjoy, Posterous. 
While I sometimes wonder why people get so attached to brands and think it’s a little weird, I have to admit that I am almost over the top with my Coke addiction (go ahead and snicker and insert silly drug reference here). I actually refuse to drink other soda products unless there is literally no other choice. Also, I just like the logo and the sense of Americana it carries. Of course, with the amount of aspartame I have ingested drinking Diet Coke for years I will likely prove those lab rats correct but, hey, everyone has to check out of here for some reason, right?
Anyway, back to the marketing stuff. Posterous has teamed with Coke but there is a unique business spin on this one for Posterous which is a free “blog service” to consumers. You see, Coca Cola is actually paying Posterous for it being the platform for a contest they are running that will be part of the NCAA Basketball Tournament this year.
TechCrunch provides the overview
One of Posterous’ first “clients” is Coca-Cola, which is definitely a good first start. Coca-Cola is using Posterous for its NCAA “Dept of Fannovation” where people can come up with ideas to improve the experience of being a fan, and a chance to win $10,000.
Coca-Cola’s use of Posterous revolves around the “post moderation” feature. Any Posterous site can be enabled so that anyone can email post@sitename.posterous.com. The site owner can then moderate those posts, and publish them with a single click. This feature can be used to crowdsource images, video, and text from users.
I have not followed through on the idea submission process on this one so I have not seen this in action. I do see though that on the “Dept. of Fannovation “site” which is a very dark site in its theme because the actual Coke product for this is Coke Zero, there is a nice yellow Posterous tab that could do quite nicely to make the service more well known to a crowd (college hoops fans) that is young enough to understand it and get it.
So it looks like Posterous is taking the same tact as Twitter and deciding that the money to be made is in the corporate market. Keep it free for the regular folks so they can be herded for companies to pick apart and market to the ones they need. Sounds cold and analytical but marketing can be that sometimes, can’t it?
New York Time’s Could Announce Paid Model This Week
New York magazine is reporting that the New York Times could be announcing its own move to a paid subscription model as early as this week. If this is the case, we may see more of the dominoes fall in this tenuous conversation. It seems that whenever anyone discusses even the threat of paid content online, a hush comes over the room and people start to whisper like they do when your creepy uncle shows up at the family reunion. Well, whether this is the time or not, this could be the year where content makes a break from the free world to either save itself or crash and burn in spectacular fashion for all to watch.
New York Times Chairman Arthur Sulzberger Jr. appears close to announcing that the paper will begin charging for access to its website, according to people familiar with internal deliberations. After a year of sometimes fraught debate inside the paper, the choice for some time has been between a Wall Street Journal-type pay wall and the metered system adopted by the Financial Times, in which readers can sample a certain number of free articles before being asked to subscribe. The Times seems to have settled on the metered system.
There are a wide variety of thoughts on the actual time that the announcement and then the service would happen so suffice it to say, it could be this week and it could be in a few months. The point is that there is pretty good chance that this will happen. When it does there will be plenty of interested parties looking on to help them determine what might be next. Apparently this has not been an easy discussion for the Times and they have looked at several options.
The Times has considered three types of pay strategies. One option was a more traditional pay wall along the lines of The Wall Street Journal, in which some parts of the site are free and some subscription-only. For example, editors and business-side executives discussed a premium version of Andrew Ross Sorkin’s DealBook section. Another option was the metered system. The third choice, an NPR-style membership model, was abandoned last fall, two sources explained. The thinking was that it would be too expensive and cumbersome to maintain because subscribers would have to receive privileges (think WNYC tote bags and travel mugs, access to Times events and seminars).
Now, the article in New York does examine how difficult this process is for the Times because in reality, they are trying to assess what their worth is to the English speaking world from a journalistic and reporting standpoint. Some feel that they could be the last one standing as others go away as a result of online media. If that were the case, the NY Times could garner plenty of ad revenue if they could hold on in the near term. Others are just watching the paper bleed money and feel that there may never be enough ad revenue in the new media world to support the level of reporting etc that they are used to promoting.
I am not sure where I am on this one. I would like to see news outlets like the New York Times survive. We need to pay people to cover stories and do the necessary digging to hopefully get somewhere near the truth. The trouble comes in whether the truth is ever the issue or not. Honestly, it doesn’t matter if a publication is on the left or the right of the political spectrum because the real concern is the bias that exists in many of these big publications. Everything that is reported is spun and often those who get to the position of being a Times reporter use that position as a power base. As a result reporting is out the window. It’s more like opinion and agenda with a few facts thrown in here and there. Sounds a lot like bloggers actually!
Anyway, here’s the easy question for our readers. Would you pay to get the New York Times content online? Yes or no. Oh and since we are a blog please let us hear your opinions as well.
Escaped Convict Taunts Police Using Facebook, Gets Arrested
We are always looking for new applications for social media outlets right? How can we get our message out to more people? How can we create community amongst customers? How we can get 40,000 people to follow us as we escape from the law? Whoa, wait a minute. That last one doesn’t seem very ‘marketing’ oriented does it? Well, that’s because it’s not and it is really a slow news day at least from this blogger’s perspective.
So let’s instead follow the tale of the rocket scientist who escaped from a jail in England and has spent the last 4 months taunting police through his Facebook presence. I say rocket scientist because it wasn’t like he just went to jail and was getting ready for a long stint in the slammer (very 40’s gangster film sounding isn’t it?). No, in fact, he was getting close to the end of a seven year sentence for aggravated burglary but now he may have to find another way to work out his aggravation.
A British man who has spent the four months following his prison break taunting police with clues and rude gestures on Facebook has finally been caught by Scotland Yard.
After he disappeared from a minimum-security prison in Suffolk in late September, the man (named Craig Lynch) posted status updates about what kind of steak he was eating, the temperature, and his New Year’s plans, stopping just shy of giving police enough information to find him. He even posted profile pictures with signs mocking his pursuers.
How about this for a marketing angle. You can breath new life into the Robert Downery, Jr. movie Sherlock Holmes with the obvious Scotland Yard connection. Maybe a little time travel for Mr. Holmes to the future could be in the works for Sherlock Holmes 2 as he tracks notorious villains and the like using social media. Heck, he already has the CGI stunt part of the future down so why not go all out?
Turns out Mr. Lynch may have been more of a prophet than anything else
The “About Me” section of his Facebook profile said: “You’ll have a laugh with me but it will end in tears. It always does.”
Not the happiest of endings I suppose but what did he expect, privacy with Facebook?
Sports Marketing In The Age Of Social Media
In an attempt to give our readers some real world application of all this social media theory swirling about we will be occasionally speaking with some real people who do the real work. How about that? Today we look at social media and the sports world.
Regular readers of this blog know that I am a bit of a sports fan. I say a bit because I am no longer playing any fantasy leagues etc so I am not a sports fanatic. I am primarily a New York area sports fan but not the usual kind (Giants, Mets, Devils. I could care less about the NBA). People in that area are pretty passionate about their sports and that’s how I learned to be a fan.
Now times have changed considerably. It is difficult for the everyday fan to afford attending actual games (especially if a family is involved). As a result the connection to sports is changing and social media is creating a whole new channel for the fans to interact and be a part of the action that they may not get at the stadium or the ballpark.
Pat Coyle of Coyle Media has been involved in the social side of sports for quite a while now. Pat has worked as the Director of Marketing for the Indianapolis Colts and helped create MyColts.net, which is an active online community for the fans of the NFL franchise. I talked to Pat about this and other social media projects he has underway.
Frank: Since most people in the social media industry came from somewhere else what is your background?
Pat: I have always had an interest in ways technology impacts human communication. I am a Chicago native came out of a direct marketing and sales career to be the Director of marketing for the Colts. I left to start a company and returned to the Colts after five years to be the Director of Digital Business for four years. Coyle Media, my consultancy to the sports industry, is now 2 years old.
Frank: So tell us about Coyle Media and what you are doing?
Pat: Coyle Media has two legs at this point. One is Sports 2.0, which has its own community at sportsmarketing20.com. The focus of my sports practice is to help teams (and other properties) make money through digital media. The main revenue sources we assist with are sponsorship, ticket sales and community building.
The other part of Coyle Media is a social media platform called SmallerIndiana.com, which is a hyper-local online community we launched 2 years ago. It has grown to 8,000 members, and is driven by a sponsorship business model.
The consulting business keeps me very busy so the communities, while growing, could use more of my time. That’s the nature of the online community business but I’m not complaining.
Frank: You started and have grown MyColts.net. Tell us about that.
Pat: The theory is simple: connect fans to each other and you connect them closer to your brand. Colts fans want to socialize with other fans. They want to be seen and recognized and they want to feel like they’re getting inside access. MyColts.net was designed to give fans all three of these things. We figured if we could engage fans through social media, it would give us another way to help sponsors engage with fans and it would give us another channel through which we can sell merchandise and tickets. So far the site has over 28,000 registered members.
Research showed as well that while there are ticket buying fans that are in the Indianapolis region the greater number of Colts fans actually reside throughout the country. This site gives them a chance to become more involved in the team without ever likely being able to attend a game.
Frank: What are your thoughts on the NFL and their attempts to limit social media interaction with the athletes and fans?
Pat: I run a little counter to the “let it be wide-open” crowd. I can see the side of ownership and the need to protect their investments. While most think that the owners are just rich guys getting richer, they are actually taking on all the risk so their desire to keep things contained to protect the brand are less about being “old school’ and more about doing good business.
I do, however, think ownership must face the fact that fans are gaining control, so their habit of controlling content may have to evolve rapidly in order to allow fans to do what they do. While it will be an interesting transition it will be best for everyone in the long run.
Frank: How will social media effect how sports are marketed and sold in the future?
Pat: There is a HUGE opportunity to tap Facebook and Twitter in combination with team social communities in order to add value to fans’ experiences, create opportunities for sponsors and make money for the team. But these things won’t happen by accident. Teams need to make them happen.
So far, most teams do not have anyone running their digital channels. I think that needs to change if teams are going to tap the full potential of digital. I hope to see teams begin to optimize their sites for sponsorship and ticket sales. In fact, that’s the focus of my Sports 2.0 service…to help teams optimize their digital channels to drive profits.
The biggest idea in my brain right now is a way to help teams sell tickets through the social graph. I am working on this one and will let you know more when it’s ready. I am really excited about the prospects for sports teams as a result and I think the future of sports marketing will be heavily concentrated here.
Frank: Thanks for your time. We look forward to seeing how the sports industry embraces social media and how you will help shape the way we interact with sports teams in the future.
You can see more of Pat’s thoughts on these subjects at patcoyle.net
Traditional Media Outlets Dominate Newsmaking
We in the online world take every opportunity to turn our nose up at traditional media like newspapers because they are so 1900’s. Just take a look over the past year of posts that I have done and I at times can lead that charge. For the record, I do not relish in the fact that newspapers are going by the way side in many ways. I see that they are and it’s hard not to notice. It’s not the idea of newspapers in general that is the trouble, it’s their slow adoption of the online space and the price they are paying that is most difficult to watch.
Put simply I would hate to see newspapers “go away”. It’s not likely that there will be no newspapers someday but it is likely that the consolidation and attrition in the industry will continue.
Many in the online space so “So what?! Goodbye and good riddance!” I don’t. The reason I don’t has nothing to do with the nostalgia of newspapers. If I never got ink on my hands again from flipping the pages I would survive. What does scare me, however, is just how the news is actually uncovered and then reported if there was not the front line of the traditional media.
A recent study in the Baltimore metro area showed that while there is significantly fewer traditional media outlets in the area the remaining ones are still responsible for the reporting of 95% of the “first run” news. The New York Times reports:
Looking at six major story lines that developed over one week last July, 83 percent of the reports in local news media “were essentially repetitive, conveying no new information,” said the study, by the Project for Excellence in Journalism, an arm of the Pew Research Center.
Despite diminished resources of established news organizations, “of the stories that did contain new information, nearly all, 95 percent, came from old media — most of them newspapers,” it said. “These stories then tended to set the narrative agenda for most other media outlets.”
95%? That’s a little scary if you are trumpeting the end of the newspaper medium. From an advertisers perspective it’s easy to pick on the industry but from a news uncovering and development perspective we need to be careful to not cut our online noses off to spite our face.
So is Baltimore indicative of the rest of the country? Maybe, maybe not. What is of interest though is that people crave information. They crave details on events. Let’s forget about the mindless blather of the celebrity world. If you want something that superficial and fluffy then anyone can produce it. It doesn’t matter. If a mistake is made in reporting about Oprah Winfrey’s weight we’ll all survive. In things that truly impact lives it is still the job of “journalists” to report and to hopefully give the information without bias (I know, I know that doesn’t happen but one can dream….). It’s at that point that bloggers and the like can comment and help shape the news.
Where are you on this one? Would it really be a good thing if newspapers and their reporting dried up and went away? Are there enough credible and scalable online news agencies to cover the amount of “stuff” that is generated and deemed important in each new 24-hour period? I don’t think so. As a result, I am a little concerned about what might actually happen if the online world got its wish and made the newspaper industry disappear.
Your thoughts?









